- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
- FAQ• BY Publicators •
Frequently Asked Questions (FAQ)
Have a question? You’re probably not the only one.
This page covers the most frequently asked questions, with clear and straightforward answers.
What is Publicators?
Publicators is an advanced email marketing, SMS, and marketing automation platform that enables smart, measurable, and reliable customer communication.
The platform centralizes email campaigns, SMS messaging, customer journeys, analytics, and AI-powered tools in one system.
Who is Publicators designed for?
Publicators is designed for organizations and businesses that require large-scale communications or ongoing customer engagement.
It is suitable for public organizations, SaaS companies, financial institutions, and marketing teams.
Email Newsletters & Email Marketing
Can I send newsletters using Publicators?
Yes. Publicators enables sending responsive, professionally designed newsletters at scale.
The platform includes an easy-to-use editor, dynamic content support, and full performance reporting.
Can newsletters be sent automatically?
Yes. Newsletters can be sent automatically based on triggers, dates, or user actions.
For example: list subscription, a specific date, or interaction with a previous email.
SMS & Communication Channels
Does Publicators support SMS messaging?
Yes. Publicators supports SMS campaigns as standalone messages or as part of automated customer journeys.
Can email and SMS be combined in one journey?
Yes. Customer journeys can combine email and SMS messages based on recipient behavior and logic.
Customer Journeys & Automation
What is a customer journey in Publicators?
A customer journey is an automated process that manages communication with a recipient over time using triggers and rules.
This allows businesses to deliver a consistent and personalized customer experience.
Is technical knowledge required to build customer journeys?
No. Customer journeys are built using a visual interface with no coding required.
Recipients & Mailing Lists
How are recipients managed in Publicators?
Publicators provides advanced recipient management with mailing lists and custom fields.
Can I create advanced audience segmentation?
Yes. Recipients can be segmented based on fields, behavior, and campaign data.
How are unsubscribes handled?
Unsubscribes are managed automatically and in full compliance with email marketing regulations.
Reports & Analytics
What reports are available in Publicators?
Publicators provides real-time reports on opens, clicks, unsubscribes, and overall campaign performance.
Can I see open and click activity by time of day?
Yes. Reports include open and click data by hour and time range to identify optimal send times.
Can I see which device recipients used?
Unsubscribes are managed automatically and in full compliance with email marketing regulations.
Surveys & Feedback
Can I create surveys with Publicators?
Yes. Surveys can be created and sent via email or SMS, with responses collected directly in the platform.
Can surveys be part of a customer journey?
Yes. Survey responses can be used as triggers for follow-up automation and messaging.
Landing Pages & Forms
Can I create landing pages in Publicators?
Yes. Publicators allows creating dedicated landing pages for campaigns and lead generation.
Can I add forms to landing pages?
Yes. Forms with custom fields can be created, and submissions are saved directly to the recipient database.
AI-Powered Campaign Creation
Does Publicators include AI capabilities?
Yes. Publicators includes AI-powered tools to help create campaigns, email content, and subject lines.
Does AI replace user control?
No. AI serves as an assistance tool, while full control and approval remain with the user.
Security, Privacy & Compliance
Does Publicators meet security and privacy standards?
Yes. Publicators is designed to meet strict security, privacy, and regulatory requirements.
Support & Operations
Is technical support available?
Yes. Publicators customers receive support and onboarding according to their service agreement.
How long does it take to get started?
In most cases, organizations can begin using Publicators shortly after initial setup and onboarding.
